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Becoming a preferred supplier
How do your customers rate you as a supplier or vendor? Are you first on
their list? If they need product in a crunch, do they call you, or someone
else? At EBIZ, we can implement systems that help you become the preferred
supplier to your customers.
Our three-point methodology delivers the core fundamentals in becoming a
preferred supplier:
1) Provide your customers with first-rate products, customer service,
and support. Negative customer experiences can quickly deteriorate a
good working relationship and dramatically affect sales. These can include
unfulfilled orders, late communications, bad quality, and missed follow-ups.
You should actively track and measure your delivery, service, and support
structures in order to identify and correct these negative experiences before
they ruin a business relationship.
2) Reduce waste to help keep costs competitive. Tracking
processes to eliminate waste is not only beneficial for internal purposes, but
can help communicate a strong message to your customers as well.
Documenting these cost reduction initiatives as they relate directly to your
customers delivers proof of the level of commitment you have to keeping your
prices in check. You should strive to have specific business processes in
place in order to track them accurately.
3) Empower employees with the right information at the right time to
make the best business decision for the customer. Too often,
information just sits in a database or a spreadsheet, waiting for an employee to
find it and take action. Instead, your business systems should
automatically route information to the proper personnel at the right time.
Escalation rules should be implemented to ensure that nothing falls through the
cracks. Doing so will not only benefit your employees, but your customers
as well. The less time you spend finding information, the more time you
can spend acting upon it.
Let our systems help you strategically implement and track these core
fundamentals. In doing so, you will begin to achieve a more intimate
relationship with your customers, and be closer to becoming their preferred
supplier.
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