EBIZ Technology - Collaborative Solutions for Sales, Marketing, and Customer Service Teams

Collaborative Solutions
For Sales, Marketing, and Customer Service

USA - Michigan

28525 Beck Road - Suite 105
Wixom, Mi 48393
Google Map: Click Here

Telephone: +1 248 679 9454

FAX: +1 248 679 9455

E-mail: Click Here

Reduce costs by identifying and eliminating waste

How much time do you spend?

Do you know how much it costs you to chase down an new account? How long does it take on average to facilitate orders? What is the total return-on-effort for any given account?

In order to find and eliminate waste in your business processes, you need to be able to accurately measure how much time you currently spend on a given process, identify key areas to improve upon, and track you implemented changes over a period of time to gauge the result.

But how do you gather all of this information and report on it? If sales figures, ERP information, and CRM information are all stored in separate systems, is it an efficient process to manually combine those together using email and spreadsheets? Do you constantly need IT intervention in order to gather key statistics within your company?

TeamWork Analyzer can help...

TeamWork Analyzer allows you to combine information from different business systems and create a single statistical database. Managers can then utilize MS Excel to compare and chart these statistics in order to identify key areas of waste.

For example, you can utilize TeamWork Analyzer to answer questions like:

   ° Do more visits to the customer translate into higher sales?
   ° What is our turnover time for quotations, and which phases take the longest?
   ° What is the total marketing and sales effort for each customer over time?
   ° How long does it take us to resolve a customer complaint?

By using TeamWork Analyzer to help answer these questions, you can begin to identify and eliminate real waste throughout your processes, as well as track your progress as change initiatives take place.

Recap and Review

Implementing an effective cost reduction strategy requires analysis of information from many different sources.
This information must be tracked over time in order to ensure change strategies generate real returns..
Any analysis tool must be able to combine information from many different systems to generate a single report. Having staff manually collate statistics is a waste of time and resources.