Does your team search for answers, or do the answers find your team?

To most organizations, email is their primary workflow device.  They forward, reply, and follow-up to the information that comes to their Inbox.  They plan meetings when appropriate.  They create to-dos and assign them to the group if necessary.

However, it is hard to get every team member to consistently work the same way by only using the email system alone.  Time becomes an issue, and some staff take liberties in how much or how little of the ad-hoc process they follow.  Also, utilizing just email leads to a situation where you cannot accurately gauge the current status of each individual process.  Staff end up sending more email just to ask what phase a particular process is at.

This leads to a situation that requires more phone calls, more meetings, and more email just to stay on top of customer demands.   What's the status of that return for Customer A?  Who is currently reviewing the quotation for Customer B?  Why hasn't the order from Customer C been entered yet?

The TeamWork Rules Processor can help...

Our TeamWork Rules Processor allows you to create workflow forms and processes that route and notify team members the instant that action needs to be taken.  These workflows can then be easily collated and reviewed by customer to see which processes are kicked off, and what stage they are currently in.

Our push technology constantly scans your business information, and allows notifications and reminders to be sent automatically to Inboxes and PDAs.  Critical information can then get to where it is needed most - the right person at the right time.  No longer will processes slip through the cracks.  Proper escalation notifications can be sent out to make sure every process is fulfilled within an appropriate amount of time.

By implementing a rules-based workflow system to enforce your business processes, your team can spend more time resolving and following up with customer requests, instead of wasting time just trying to keep up.